Your PBX, Your Way: On-premise or in the Cloud
3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. 3CX makes installation, management and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance, on your servers or in your cloud account.
What they do:
We work with our partner network to deliver simple, affordable and flexible communications solutions for customers around the world. Enterprise-grade protection and rock-solid performance. 3CX is trusted by 350,000+ businesses worldwide for its secure, high-quality communications platform.
Why 3CX?
- Complete Telephony: Web Client and mobile apps keep staff connected from any location.
- Video Conferencing: Built-in. No extra software or licenses needed.
- Live Chat: Add to your website. Integrates with Facebook and WhatsApp.
- SMS Support: Let customers contact you via SMS.
- Reporting & Analytics: Includes call logs, dashboards, and usage reports.
- AI Features: Includes call routing, voicemail transcription, and customer interaction tools.
- Integrations: Works with Microsoft Teams, 365, and major CRMs.
- Cost Control: No extra charges for features. Minimal hardware needed.
- Flexible Setup: Keep your numbers, use any SIP phones, choose your provider.
- Security: Built-in encryption and security tools.
- Deployment Options: Run on-premise, in your cloud, or on Hyper-V, VMware, or KVM.
Key Enterprise Features
- Call Handling: Use your office number to make and receive calls anywhere.
- Video Conferencing: Built-in. No need for third-party tools.
- Internal Chat: Secure messaging with your team in real time.
- WhatsApp Integration: Reply to WhatsApp messages directly in 3CX.
- Conference Calls: Start and manage from your mobile.
- Free VoIP: Cut telecom costs using Wi-Fi or mobile data.
- Security: End-to-end encryption for calls and messages.
The 3CX Call Centre
- Call Queues
- Ring Groups
- Call Recording
- Call Reporting
- SLA Alerts
- AI Analytics & Reporting
- Wallboard / Switchboard
- Hot Desking
- Click to Call / Meet
- Skill-based Routing
- Customized Call Flows
- AI Call Transcription
Video Conferencing
- Create webinars
- Recording enabled
- Screen & PDF sharing
- Remote desktop
- Interactive whiteboard
Chat & Messaging
- One interface for all live chat / WhatsApp / Facebook / SMS messages
- Website live chat for WP, Drupal, Joomla or custom CMS
- Switch to voice or video with one click
- Monitor chats and team performance in real time
- Route chats by department or priority with chat queues
- Track response times, volumes, and satisfaction with chat reports
- One interface for all live chat
- WhatsApp / Facebook / SMS messages
- Switch to voice or video with one click
- Monitor chats and team performance
- Route chats by department or priority
- Track response times, and volumes
CRM Integration
- 3CX can be integrated with CRMs like Salesforce, HubSpot, Dynamics, Zoho, and others.
- Saves times and increases agent productivity!
- Know who’s calling - matches caller ID to record in CRM
- Automatic creation of new customer records
- Call journaling & Chat logging
- Dial directly from the CRM with Click2Call
- 3CX can be integrated with CRMs like Salesforce, HubSpot, Dynamics, Zoho, and others.
- Saves times and increases agent productivity!
- Know who’s calling - matches caller ID to record in CRM
- Automatic creation of new customer records
- Call journaling & Chat logging
- Dial directly from the CRM with Click2Call
Hotel PBX
- Check-In/Out
- Guest Extensions & DND
- Call Controls
- Billing & Housekeeping
- Live Chat Integration
- PMS Support
Try 3CX Yourself – Start Your 1-month Free Trial Today
Need a demo? We’ll walk you through it and answer your questions – no obligations.
FA Servers Inc. is an IT Consulting firm aimed at addressing the needs of small businesses.